Refund Policy

Returns & Refunds Policy

At Pure Aussies, we aim to make your shopping experience as smooth as possible. Our policy follows the Australian Consumer Law Consumer Rights & Guarantees. Please review the information below to ensure a clear understanding of our returns and refund processes.

Money-Back Guarantee

We offer a 30-day "Risk-Free Money-Back Guarantee." If you change your mind within this period, you can request a full refund.

For refunds requested after 30 days due to a broken or faulty product, please provide an image or video showing the damage.

    Refunds Are Not Available If:

    You change your mind after 30 days, purchased the item by mistake, found it cheaper elsewhere, misused the product, or knew about any faults prior to purchase.

    Products damaged due to misuse or contact with substances/liquids are not eligible for refunds outside of the initial 30 days.

        Returning Items

        Refunds may be issued without the need to return your item. However, we request the product remain in good physical condition if a return is necessary.
        If asked to return an item, please contact us via our website’s Contact Us page with your order number.

        We cover return shipping costs if the item is faulty or returned within 30 days for a change of mind. Shipping costs will be reimbursed upon receipt of the return and presentation of a valid postal receipt.

          Processing Refunds

          Refunds are applied to your original payment method within 5-10 business days after processing. If you haven’t received your refund, please check with your bank and contact us if needed.

            Shipping

            Return shipping costs are covered for faulty products or returns within 30 days due to a change of mind. For cases outside the refund policy, shipping costs are at our discretion, aligned with Australian Consumer Law.

              Contacting Us

              For questions, please reach out via our Contact Us page for the fastest response. We aim to reply within 24-48 hours (Mon-Fri). Note that social media is not the best way for quick responses.

                Thank you for choosing Pure Aussies! We look forward to serving you with products shipped directly from local Australian warehouses.